At Nehaar Arts, every artwork is crafted or reproduced with great care. We value your trust and strive to ensure a smooth and satisfying buying experience. Please read our Return & Exchange Policy carefully before making a purchase.
1. Eligibility for Returns & Exchanges
Original Hand Paintings
- All original artworks are final sale and non-returnable.
- Due to the unique, one-of-a-kind nature of original hand paintings, we do not offer returns or exchanges unless the product arrives damaged.
Reprints / Prints of Original Hand Paintings
- Reprints are eligible for return or exchange only if:
- The item is delivered damaged, defective, or
- An incorrect item is delivered.
- Returns for reasons such as personal preference, color variation, or size mismatch are not accepted.
2. Damage or Defect Reporting
If your artwork arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Share clear photos and videos of:
- The damaged area,
- The product as received,
- Outer packaging (including the courier label).
- Email your report to: support@nehaararts.com (or your desired email).
Claims reported after 48 hours may not be eligible for replacement or refund.
3. Return & Exchange Process
Once your issue is verified:
For Damaged / Wrong Item (Reprints):
- We will arrange a free replacement of the same product.
- If a replacement is not possible, you may opt for:
- A full refund, or
- An exchange for another item of equal value.
For Damaged Originals:
- Due to the uniqueness of original artworks, replacements may not be possible.
- In such cases, we will offer:
- A full refund, or
- An exchange with another artwork of your choice (adjusting value if applicable).
4. Return Packaging Requirements
- Artwork must be returned in its original packaging, including:
- Protective sleeves,
- Bubble wrap,
- Certificates of authenticity (if applicable),
- Any accessories included.
- Items returned in improper or damaged packaging may not be eligible for refund.
5. Refund Timelines
- Once the return is approved and the product is received back, refunds are processed within 5–7 business days.
- Refunds are issued to the original mode of payment.
6. Non-Returnable Items
- Customized paintings or personalized artwork.
- Items purchased during clearance or promotional sales (unless damaged on arrival).
- Any item returned without prior approval from Nehaar Arts.
7. Order Cancellation
- Orders for original paintings cannot be canceled once placed.
- Orders for reprints can be canceled only within 12 hours of purchase, provided they have not already been processed or shipped.
8. Contact Us
For any return, exchange, or support queries, reach out to us at:
Write Us – support@nehaararts.com
Call Us – +91-9711310357